Customer Support Specialist

Richmond, New Zealand

Reference: 6692900

Permanent, full time role

Richmond, Tasman

  • Combine your IT expertise and customer service skills
  • Work in a supportive and collaborative team culture
  • Opportunities for professional development and growth
  • Base salary + benefits + health insurance + day off on your birthday

About the role:

In this role you will get to work in all area of the organisation, so a friendly and positive attitude to help build and maintain great working relationships is a must, prior customer service experience is essential.

Some key tasks:

  • To provide a high level of customer engagement and support for system, service and technology changes within the organisation
  • To undertake ITIL incident and problem management response and resolution
  • Ensure technology services operate effectively and staff are supported
  • Deputise for the Team Lead - Service Delivery role when required

About you:

You will have an ITIL certification, a Level 4 or above qualification in an IT based subject and at least 2 years' experience within an IT service delivery team.

You will have a passion for IT and customer service with excellent written and verbal communication skills.

You will need to be well organised, have the ability to multitask as well as be able to adapt to changing work requirements.

If you embrace change and get excited about technology this is the role for you.

The rewards:

Tasman District Council offers a welcoming, friendly and professionally rewarding environment where you can develop your career profile while working in a team who are passionate about their region and their work.

At council we offer:

  • A great team environment
  • Ongoing professional development
  • Flexible/Hybrid working arrangements
  • Attractive benefits package
  • Health insurance
  • A day off on your birthday!

Building great communities through employing great people. Will you be one of them?

Please note we will review applications as they are received and may interview before the close date.

Online applications can be submitted on our website careers.tasman.govt.nz and further information can be obtained by contacting the People & Wellbeing Team on (03) 543-8988 or at vacancy@tasman.govt.nz.

Applications Close: 06 Dec 2024

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What to expect after you apply

Once the vacancy closes you'll be contacted within 7 days as to whether or not your application has been successful.  If you've been shortlisted for an interview, you'll be contacted by one of the People & Wellbeing team to arrange a time to come in and meet with some of the team. 

We typically only do one interview, however depending on the seniority of the role or the role itself, we sometimes require two interviews.  For mid-senior level and team leader/manager roles, you may also be required to undertake psychometric testing.

In your interview, there will be a member of the People & Wellbeing team, the Hiring Manager and either their Manager or one of the senior member's of their team.  Our interview questions are predominantly behavioural and skills-based.

Summer Student Internships

Every year we employ a number of Summer Students across the Council to work for a period of 12-16 weeks over the summer months (mid-November to February). This is a great opportunity to gain work experience in your field of study. Recruitment begins in mid June. All applications must be submitted online via our Vacancies page between mid-June and mid-July each year.

We typically have vacancies in Engineering, Environmental Information (Hydrology, Resource Science and Biosecurity), Information Services and Regulatory (Compliance Monitoring).

If you're an Engineering student interested in a Rivers Engineering career/Summer Student position, check out this website for more information - Careers | Resilient River Communities - Careers | Resilient River Communities (resilientrivers.nz).